Sec.  64.4002   Notification obligations of LECs.

   To the extent that the information is reasonably available to a LEC, the LEC
   shall provide to an IXC the customer account information described in this
   section consistent with  Sec. 64.4004. Nothing in this section shall prevent a
   LEC from providing additional customer account information to an IXC to the
   extent that such additional information is necessary for billing purposes or
   to properly execute a customer's PIC Order.

   (a)  Customer-submitted PIC Order. Upon receiving and processing a PIC
   selection submitted by a customer and placing the customer on the network of
   the customer's preferred interexchange carrier at the LEC's local switch,
   the LEC must notify the IXC of this event. The notification provided by the
   LEC  to  the  IXC must contain all of the customer account information
   necessary to allow for proper billing of the customer by the IXC including
   but not limited to:

   (1) The customer's billing telephone number, working telephone number, and
   billing name and address;

   (2) The effective date of the PIC change;

   (3)  A  statement  describing  the  customer  type  (i.e., business or
   residential);

   (4) A statement indicating, to the extent appropriate, that the customer's
   telephone service listing is not printed in a directory and is not available
   from directory assistance or is not printed in a directory but is available
   from directory assistance;

   (5) The jurisdictional scope of the PIC installation (i.e., intraLATA and/or
   interLATA and/or international);

   (6) The carrier identification code of the submitting LEC; and

   (7) If relevant, a statement indicating that the customer's account is
   subject to a PIC freeze. The notification also must contain information, if
   relevant and to the extent that it is available, reflecting the fact that a
   customer's PIC selection was the result of:

   (i) A move (an end user customer has moved from one location to another
   within a LEC's service territory);

   (ii) A change in responsible billing party; or

   (iii) The resolution of a PIC dispute.

   (b)  Confirmation  of IXC-submitted PIC Order. When a LEC has placed a
   customer  on  an  IXC's  network at the local switch in response to an
   IXC-submitted PIC Order, the LEC must send a confirmation to the submitting
   IXC. The confirmation provided by the LEC to the IXC must include:

   (1) The customer's billing telephone number, working telephone number, and
   billing name and address;

   (2) The effective date of the PIC change;

   (3)  A  statement  describing  the  customer  type  (i.e., business or
   residential);

   (4) A statement indicating, to the extent appropriate, if the customer's
   telephone service listing is not printed in a directory and is not available
   from directory assistance, or is not printed in a directory but is available
   from directory assistance;

   (5) The jurisdictional scope of the PIC installation (i.e., intraLATA and/or
   interLATA and/or international); and

   (6) The carrier identification code of the submitting LEC. If the PIC Order
   at issue originally was submitted by an underlying IXC on behalf of a toll
   reseller, the confirmation provided by the LEC to the IXC must indicate, to
   the extent that this information is known, a statement indicating that the
   customer's PIC is a toll reseller.

   (c) Rejection of IXC-submitted PIC Order. When a LEC rejects or otherwise
   does not act upon a PIC Report and Order submitted to it by an IXC, the LEC
   must notify the IXC and provide the reason(s) why the PIC Order could not be
   processed. The notification provided by the LEC to the IXC must state that
   it has rejected the IXC-submitted PIC Order and specify the reason(s) for
   the rejection (e.g., due to a lack of information, incorrect information, or
   a PIC freeze on the customer's account). The notification must contain the
   identical  data elements that were provided to the LEC in the original
   IXC-submitted PIC Order (i.e., mirror image of the original Order), unless
   otherwise specified by this subsection. If a LEC rejects an IXC-submitted
   PIC Order for a multi-line account (i.e., the customer has selected the IXC
   as his PIC for two or more lines or terminals associated with his billing
   telephone number), the notification provided by the LEC rejecting that Order
   must explain the effect of the rejection with respect to each line (working
   telephone  number  or terminal) associated with the customer's billing
   telephone number. A LEC is not required to generate a line-specific or
   terminal-specific response, however, and may communicate the rejection at
   the billing telephone level, when the LEC is unable to process an entire
   Order, including all working telephone numbers and terminals associated with
   a particular billing telephone number. In addition, the notification must
   indicate  the  jurisdictional  scope of the PIC Order rejection (i.e.,
   intraLATA and/or interLATA and/or international). If a LEC rejects a PIC
   Order because:

   (1) The customer's telephone number has been ported to another LEC; or

   (2) The customer has otherwise changed local service providers, the LEC must
   include  in  its notification, to the extent that it is available, the
   identity of the customer's new LEC.

   (d) Customer contacts LEC or new IXC to cancel PIC. When a LEC has removed
   at its local switch a presubscribed customer from an IXC's network, either
   in response to a customer Order or upon receipt of a properly verified PIC
   Order submitted by another IXC, the LEC must notify the customer's former
   IXC of this event. The LEC must provide to the IXC the customer account
   information that is necessary to allow for proper final billing of the
   customer by the IXC including but not limited to:

   (1) The customer's billing telephone number, working telephone number, and,
   billing name and address;

   (2) The effective date of the PIC change;

   (3) A description of the customer type (i.e., business or residential);

   (4) The jurisdictional scope of the lines or terminals affected (i.e.,
   intraLATA and/or interLATA and/or international); and

   (5) The carrier identification code of the submitting LEC. If a customer
   changes PICs but retains the same LEC, the LEC is responsible for notifying
   both the old PIC and new PIC of the PIC change. The notification also must
   contain information, if relevant and to the extent that it is available,
   reflecting the fact that a customer's PIC removal was the result of:

   (i)  The customer moving from one location to another within the LEC's
   service territory, but where there is no change in local service provider;

   (ii) A change of responsible party on an account; or

   (iii) A disputed PIC selection.

   (e) Particular changes to customer's local service account. When, according
   to a LEC's records, certain account or line information changes occur on a
   presubscribed customer's account, the LEC must communicate this information
   to the customer's PIC. For purposes of this subsection, the LEC must provide
   to the appropriate IXC account change information that is necessary for the
   IXC to issue timely and accurate bills to its customers including but not
   limited to:

   (1) The customer's billing telephone number, working telephone number, and
   billing name and address;

   (2) The customer code assigned to that customer by the LEC;

   (3) The type of customer account (i.e., business or residential);

   (4) The status of the customer's telephone service listing, to the extent
   appropriate, as not printed in a directory and not available from directory
   assistance, or not printed in a directory but available from directory
   assistance; and

   (5) The jurisdictional scope of the PIC installation (i.e., intraLATA and/or
   interLATA and/or international). If there are changes to the customer's
   billing or working telephone number, customer code, or customer type, the
   LEC  must  supply  both  the old and new information for each of these
   categories.

   (f) Local service disconnection. Upon receipt of an end user customer's
   request to terminate his entire local service account or disconnect one or
   more lines (but not all lines) of a multi-line account, the LEC must notify
   the PIC(s) for the billing telephone number or working telephone number on
   the account of the account termination or lines disconnected. In conjunction
   with this notification requirement, the LEC must provide to a customer's
   PIC(s) all account termination or single/multi-line disconnection change
   information necessary for the PIC(s) to maintain accurate billing and PIC
   records, including but not limited to:

   (1) The effective date of the termination/disconnection; and

   (2) The customer's working and billing telephone numbers and billing name
   and address;

   (3) The type of customer account (i.e., business or residential);

   (4) The jurisdictional scope of the PIC installation (i.e., intraLATA and/or
   interLATA and/or international); and

   (5) The carrier identification code of the LEC.

   (g) Change of local service provider. When a customer changes LECs, the
   customer's former LEC must notify the customer's PIC(s) of the customer's
   change in LECs and, if known, the identity of the customer's new LEC. If the
   customer also makes a PIC change, the customer's former LEC must notify the
   customer's former PIC(s) of the change and the new LEC must notify the
   customer's new PIC of the customer's PIC selection. If the customer's LEC is
   unable to identify the customer's new LEC, the former LEC must notify the
   customer's PIC of a local service disconnection as described in paragraph
   (f) of this section. The notification also must contain information, if
   relevant and to the extent that it is available, reflecting the fact that an
   account change was the result of:

   (1) The customer porting his number to a new LEC;

   (2) A local resale arrangement (customer has transferred to local reseller);
   or

   (3) The discontinuation of a local resale arrangement.

   (h) IXC requests for customer BNA information. Upon the request of an IXC, a
   LEC must provide the billing name and address information necessary to
   facilitate a customer's receipt of a timely, accurate bill for services
   rendered and/or to prevent fraud, regardless of the type of service the end
   user receives/has received from the requesting carrier (i.e., presubscribed,
   dial-around, casual). In response to an IXC's BNA request for ANI, a LEC
   must provide the BNA for the submitted ANI along with:

   (1) The working telephone number for the ANI;

   (2) The date of the BNA response;

   (3) The carrier identification code of the submitting IXC; and

   (4) A statement indicating, to the extent appropriate, if the customer's
   telephone service listing is not printed in a directory and is not available
   from directory assistance, or is not printed in a directory but is available
   from directory assistance. A LEC that is unable to provide the BNA requested
   must provide the submitting carrier with the identical information contained
   in  the  original  BNA request (i.e., the mirror image of the original
   request), along with the specific reason(s) why the requested information
   could not be provided. If the BNA is not available because the customer has
   changed local service providers or ported his telephone number, the LEC must
   include the identity of the new provider when this information is available.

   [ 70 FR 32263 , June 2, 2005;  70 FR 54300 , Sept. 14, 2005]

   Effective Date Notes:   1. At  70 FR 32263 , June 2, 2005,  Sec. 64.4002, was
   added.  This  text  contains  information collection and recordkeeping
   requirements and will not become effective until approval has been given by
   the Office of Management and Budget.

   2. At  70 FR 54300 , Sept. 14, 2005, in  Sec. 64.4002, the introductory text,
   paragraphs  (a) introductory text, (b) introductory text, (b) (6), (c)
   introductory text; and (d) introductory text were corrected. This text
   contains information collection and recordkeeping requirements and will not
   become effective until approval has been given by the Office of Management
   and Budget.